After-sales service guarantee

1. Green channel for fresh food "return for damaged products"

The "Damaged Return" service is a special after-sales service provided for JD's high-quality customers with Magic Mirror level S2 and above. If eligible fresh self operated orders have problems such as damage or decay, customers can submit a "Damaged Return" application within 48 hours after receiving the goods. After the application is approved within 100 minutes, compensation or refund can be enjoyed without returning the goods, saving customers the logistics waiting time for returning the goods and the processing time for receiving and testing (except for non fresh and perishable goods). Customer Magic Mirror Level Query Link

2. Professional fresh food customer service team - ensuring worry free after-sales service for you

Email： jdesme352@gmail.com

After sales Policy for Fresh Products

Note: As the manufacturer may change the product packaging, origin, or some accessories without any prior notice, JD Fresh cannot guarantee that the goods received by customers are completely consistent with the mall's pictures, origin, and accessory descriptions. We can only ensure that it is genuine factory goods! And ensure consistency with the mainstream new products on the market at that time. If JD Fresh does not update in a timely manner, please understand!